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Ombudsperson staff pay visit

Nearly 7,500 inquiries and complaints were responded to and 1,900 early resolutions or investigations were completed last year by B.C.’s Ombudsperson Office.

And on Feb. 5, local residents will be able to make a complaint in person with Ombudsperson staff as an office is set up for the day in Vernon.

“If people have not been successful in resolving their problems with a public agency and still feel they have not been treated fairly and reasonably, they can come to us”, said ombudsperson Kim Carter.

“While the majority of complaints are by telephone, mail or online, some people are more comfortable meeting face-to-face and I feel it’s important that this opportunity is available to people throughout the province.”

B.C.’s Ombudsperson Office can investigate complaints about all provincial ministries and boards, Crown corporations, colleges and universities, schools and boards of education, health authorities, local governments and self-governing professions.

Appointments need to be booked ahead of time by calling 1-800-567-3247.

 

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