Her dedication to her customers in the cosmetics department at Hudson’s Bay, as well as her service for customers outside of her department, has garnered Gail Wright national recognition.
Wright has been awarded the cosmetics outstanding service award from Cosmetics Magazine.
The counter manager for Shiseido and Elizabeth Arden, was nominated by the managers of Hudson’s Bay Vernon, who provided countless examples of her outstanding customer service.
“She has got a great personality and she is so friendly and never in a bad mood,” said customer Gena Gryde.
An example of her customer service was when she helped an elderly customer find a lipstick, who was fretting over losing the remote control for her new hearing aids. Wright asked her to come in the next day and brought her a lanyard and stitched the remote on to it for the customer.
The nomination sheet is full of examples of her willingness to help, whether it is part of her job description or not.
“I enjoy knowing my customers, satisfying their needs and making them feel special,” said Wright.