Vernon’s Sparkling Hill Resort has gone high-tech.
The resort has placed 150 tablets in all of its rooms so guests have convenient access to all of the resort’s amenities via touch screen.
“Whether the guest is wanting to check when the next yoga class is, view the restaurant menu, order room service or read the newspaper from their hometown, all is available via the guest tablet from the comfort of their room or from anywhere on the property,” said Jana Gohl, operations manager.
“Need an extra pillow or fresh towels, want the valet to bring your car around or would like to book a wine tour? All services are literally at your fingertips.”
Hans-Peter Mayr, Sparkling Hill general manager, believes the devices will be popular.
“Placing the ability to communicate directly to the appropriate service staff, department or hotel partner in the hands of our guests 24 hours a day is what will differentiate our property from other destinations and in turn create significant cost savings and additional revenue opportunities”, he said.
The program has been initiated by Connecting With Guests.
“We are very proud to be a partner in this first-of-its-kind, innovative venture,” said Michael Girard, vice-president of business development with Connecting With Guests.
“Deploying high-quality devices in a unique cost/occupied room/day model will go a long way in helping Sparkling Hill Resort achieve an even higher level of guest experience and repeat visit goals.”