Lynella and Trevor Henke have owned Vernon Teach and Learn since 2003. (Photo submitted)

‘Old fashioned customer service’ core of Vernon Teach and Learn

The shop has been able to grow thanks to its dedication to the customer

Twenty-nine years ago, Mavis and Eric Jackson started a teacher supply store in 300 square feet in the basement of their home in the East Hill.

That little humble beginning has now turned into a 9,000 square foot store employing the third generation to work in the shop. Vernon Teach and Learn has won numerous awards over the years including top toy store for Canada from NETS Canada and top five for Small Business in BC in 2017 and currently nominated for Woman Business of the year from Royal Bank for Canada for 2019.

Read more: Shops NETS award

Read more: Shop in top 10

Trevor and Lynella Henke have owned Vernon Teach and Learn since January 2003. They have three children, and all three girls have grown up in the store. It would not be uncommon to see Lynza, 10, on the till or Janessa, 13, scooping ice cream for you, or Myrissa, four, playing with other children in the store.

Vernon Teach and Learn has grown on just giving old fashioned customer service. From doing special orders for customers to wrapping the gift for you, it is the customer service that brings back the customer.

Lynella is quick to mention that if it were not for the amazing staff that they have the store would not be what it is today. You can find anything from educational products to games, to crafts to ice cream in their vibrant store. Two years ago they expanded and added a birthday party division where they cater to Lego parties and craft parties in their party room at the store.

The business has grown by adapting to changing markets and demands of customers. Trevor and Lynella would like to give a heartfelt thank you to their thousands of customers who have supported them through the last 16 years that they have owned the business. Due to customers shopping locally and supporting ma and pa shops, Trevor and Lynella have been able to grow their business and have achieved many successes.


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Vernon’s History in Pictures

Legendary Vernon hockey player Larry Kwong was fast off the ice as well

Vernon musician streams live performance

Brandon Schmor is latest in QUSIC’s LGBT2Q+ Artist Music Series this Wednesday, Aug. 5, from Kelowna

Vernon trail gets new connection

Connection links the Coldstream Valley Estates and Boss Creek trail segments on Vernon Hill

Tributes aplenty for Vernon realtor, Rotarian

Dave DeShane died suddenly at age 55 on Tuesday, July 28

Sternwheelers once plied Okanagan Lake

Vessels once transported passengers and goods along the Okanagan Valley

VIDEO: Otter pups learn to swim at B.C. wildlife rescue facility

Watch Critter Care’s Nathan Wagstaffe help seven young otters go for their first dip

Police watchdog investigates Kamloops RCMP after stabbing death

The IIO is investigating the police’s lack of success in locating the man charged in stabbing

Forty-three properties near Dry Lake, along Highway 5A, under evacuation alert

Wildfire has been burning out of control north of Princeton for two days

Wildfire near Merritt creates smoke for drivers on Coquihalla

Coldwater River fire was estimated at seven hectares Aug. 3 and classified as out of control

Thompson Okanagan Tourist Association: Who can’t access your business?

TOTA launches video to encourage proprietors to remove barriers

Shuswap pet nutritionist, raw diet advocate to be featured in national magazine

Sicamous-based Deanna Larocque building reputation for canine support

BC RCMP notify IIO BC of incident involving police dog in Kelowna

A suspect and a police dog were taken to receive medical treatment after an incident on Aug. 1.

Alberta man presumed to have drowned after cliff jumping in Peachland

Emergency responders began rescue efforts at around 2:40 p.m. on Aug. 1.

Most Read