Telus and WorkSafeBC partner on health care portal

Corporations provide new service for injured workers

Telus Health Solutions and WorkSafeBC have announced the launch of a new provider portal to help injured workers receive faster referrals to the health care resources they need to facilitate their recovery.

The new portal was developed in response to healthc are provider’s needs for better communication, data and service.

WorkSafeBC makes up to 35,000 referrals every year that affect injured workers, provider partners and case management teams. Open 24/7, the new provider portal supports electronic referrals, clinical reporting, online invoicing and access to claim and payment information. The automation of referrals also improves the distribution of work among providers while ensuring workers’ travel is minimized.

“With the new portal open for business, we aim to reduce the process period from the time a rehab program is requested, to the provider’s receipt of the referral from one or two days to a matter of hours. This means injured workers in need of treatment will receive the services they require sooner,” said Andrew Montgomerie, director of health care Services, WorkSafeBC. “In fact, we saw improvement right from the start with some worker appointments being scheduled within hours of the referral’s completion.”

The Telus and WorkSafeBC collaboration has created a platform for modernizing business processes, work flows and communications with customers. This includes enabling real-time electronic communications and interactive decision making; automating business processes and integrating them with customer processes; and reducing the cost of doing business and freeing up time and people to focus on the more challenging and complex cases.

“At Telus we understand that health care is personal and it impacts all of us, which is why we are committed to helping WorkSafeBC improve the timeliness and quality of care delivered to their customers,” said Paul Lepage, senior vice-president of Telus health solutions.

With 85 clinics already using the portal, WorkSafeBC plans to expand to as many as 200 clinics this year including occupational rehabilitation and return-to-work providers. In 2012, the goal is to expand the portal to include even more services and clinics.


Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Campaign promotes Syilx/Okanagan language and culture

To support initiative, Nsylixcen t-shirts and water bottles are being distributed across Okanagan

WATCH: Pink cupcakes on frontline against bullying in Vernon

Organizations, schools take part to help end bullying on Pink Shirt Day

Interior Health leading the way with innovative therapy for stroke patients

Percentage of ischemic stroke patients who received treatment has risen dramatically

Beer and burgers to raise cash for Vernon man fighting cancer

Fundraiser hosted in honour of Garnet the Great to send him to special treatment centre

WATCH: Hollywood actor Chris Pratt shows Kamloops love on social media

The filming of Jurassic World 3 is underway in Merritt and area

VIDEO: Wet’suwet’en supporters vow to keep protesting at B.C. legislature

Supporters say they will continue ongoing action to hold government accountable

VIDEO: Province promotes ‘lifting each other up’ on 13th annual Pink Shirt Day

Students, MLAs, community members gathered at B.C. Parliament Buildings Wednesday

Prepare for new coronavirus like an emergency, health minister advises

About 81,000 people around the world have now become ill with COVID-19

B.C. residents in Wet’suwet’en territory have right to police presence: Public Safety Minister

Nevertheless, Bill Blair said officials remain ‘very anxious’ for the barricades to come down

Winnipeg police investigating graffiti on RCMP and other buildings

Manitoba Justice Minister Cliff Cullen denounced the vandalism

B.C. seniors’ watchdog calls for better oversight after recent problems at Retirement Concepts care homes

‘There is no financial incentive right now to be a good operator’ - Isobel Mackenzie

Volunteers share amazing memories of Vancouver Olympic games

A decade ago this month, Vancouver hosted the 2010 Winter Olympics. Approximately… Continue reading

Trucking company fined $175K for Kootenay creek fuel spill

Decision handed down last Friday in Nelson court

B.C. city rebrands with new logo, cheeky slogan

‘Langford, where it all happens’ is the City’s new slogan

Most Read