Ambulance deals with all kinds of requests

Some calls to 911 are not of an urgent nature and do not require an ambulance response

Last year Emergency Medical Dispatchers at BC Ambulance Service answered more than 394,000 911 calls.

While many of those calls involved life-threatening situations, some, however, were not of an urgent nature and did not require an ambulance response.

* I think my house is infested with fleas. Can someone check it out?

* I can’t get through to my cell provider. Can you help me?

* My husband is driving me crazy. I need you to take him away.

* I need you to get hold of my doctor for me – the office is closed.

* I’m out of beer.

* I swallowed toothpaste. I didn’t spit it out. Will it make me sick?

* There’s a dead crow in my yard. Could I get West Nile disease from it?

* I don’t need an ambulance, but if I do, how much does it cost?

* I have a doctor’s appointment in the morning. Could you call me at 8 a.m. so I’m not late?

* What’s the phone number to the hospital nearest to me?

BCAS director of dispatch operations Gord Kirk oversees dispatch centres in Vancouver, Victoria and Kamloops, as well as the more than 240 dispatch staff who serve the province.

He strongly recommends that 911 calls for ambulance service be used for medical emergencies only.

“It’s important to remember that we’re here to help people with emergency medical situations,” he said.

“Calls that are inappropriate divert resources from those who need swift medical attention.”

BCAS encourages the public to dial 911 for assistance during a medical emergency.

Alternatives to calling an ambulance include contacting the 811 tele-health service, accessing a walk-in clinic, making an appointment with a family doctor or visiting a hospital emergency department if necessary.