E-Comm 911 call taker Madison Sheane says knowing your building or home address, the streets or landmarks you are near and your compass directions helps her ensure you get the help you need as quickly as possible. (E-Comm 911 photo/Submitted)

74% of 911 calls are from cellphones, so know your location: E-Comm

Cell tower triangulation generally only narrows location down to the block someone is calling from

“We’re behind the coffee shop downtown.”

That’s not how you would describe your location to a taxi or delivery driver, goes the “Know Your Location” campaign from E-Comm 911. But it is the way a woman described her location to a 911 call taker after a gas explosion.

“If we can’t find you, we can’t help you,” the campaign radio ads ends.

Knowing your location is even more important when calling 911 from a cellphone, the dispatch service provider said in a release on Dec. 9.

Nearly three-quarters of 911 calls in B.C. now originate from cellphones. And while movies, social media geotagging and delivery apps that show location in real-time may make it seem like cellphones provide an exact address to 911 call takers, that is not yet the case.

“While calls from landlines give us a person’s exact whereabouts, information from cellphones is nowhere as precise,” E-Comm Director of Public Safety Initiatives Ryan Lawson said.

“Because location is determined by cell tower triangulation, it’s generally narrowed down to within a block of where someone is calling. That’s helpful, but it doesn’t eliminate the need for our staff to work with callers to find out exactly where they are so first responders can get to them as fast as possible.”

READ MORE: Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

If you don’t know your exact location, 911 call taker Madison Sheane said there is other information you can provide, such as compass directions or landmarks.

“When you call 911, my job is to get you the help you need as quickly as possible,” Sheane said.

“You can help me do that faster by answering my questions, including knowing your building or home address, the streets or landmarks you are near and your compass directions.”

READ MORE: B.C. communities call for changes to ambulance response priorities

Lawson said new 911 technology being developed — the North American-wide initiative Next Generation 9-1-1 — is expected to allow for improvements in the future.

“In the coming years, we’ll see calls delivered to 911 with more precise location and additional information about the caller, the device being used and the location from which it is calling. This means call takers will spend less time trying to determine where the emergency is taking place and dispatchers will be able to make better decisions on what resources to dispatch and where,” he said.

“Until then, ‘what is your location’ will always be the first question our staff ask.”



karissa.gall@blackpress.ca

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Vernon Fire Rescue Services work to put out a structure fire in an abandoned house on Highway 97 and 39th Avenue Wednesday, Oct. 21, 2020. (Caitlin Clow - Vernon Morning Star)
WATCH: Abandoned Vernon house on fire

Alternating traffic in effect at 32nd Street

Vernon Fire Rescue Services and Vernon-North Okanagan RCMP were called to a report of an electrical fire at the emergency response centre operated by Turning Points Collaborative Society on 37th Street Sunday, Oct. 18, just before 5:30 p.m. (Roger Knox - Morning Star)
LETTER: Turning Points director applauds staff after electrical fire in Vernon

‘Our staff went above and beyond for our clients… but this is nothing new,’ says executive director

Vernon product Quinn Jones, better known as Jaq Havoq, released his sophomore album Mood Swings ahead of fall 2020. (Contributed)
Vernon product drops sophomore album

Jaq Havoq examines love, heartache and depression in Mood Swings

Vernon once again boasts the lowest gas prices in B.C. Oct. 20, 2020. (Jennifer Smith - Morning Star)
Vernon boasts lowest gas prices in B.C.

Gas going up, and down, throughout the North Okanagan

FILE – People wait in line at a COVID-19 testing facility in Burnaby, B.C., on Thursday, August 13, 2020. THE CANADIAN PRESS/Darryl Dyck
167 new COVID-19 cases, 1 death recorded as B.C. enters 2nd wave

Three new healthcare outbreaks also announced

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Surrey RCMP cruisers outside a Newton townhouse Tuesday night. (Photo: Shane MacKichan)
Toddler in hospital, woman dead following stabbings at Surrey townhouse

Police say two-year-old was among victims found at townhouse complex in the 12700-block of 66 Avenue

View of Larsson Hill from DriveBC camera at 7:25 a.m. on Oct. 21. (Contributed)
Vehicle incident at Larson Hill causing delays up to one hour on Coquihalla

The incident has blocked traffic in both directions

A Tim Hortons employee hands out coffee from a drive-through window to a customer in Mississauga, Ont., on March 17, 2020. Tim Hortons is ending the practice of double cupping hot drinks, a move the fast food restaurant says will eliminate hundreds of millions of cups from landfills each year. THE CANADIAN PRESS/Nathan Denette
The end of double cupping: Tim Hortons ditches two cups in favour of one with sleeve

Most recycling facilities in Canada don’t recycle single use paper coffee cups because of a plastic lining

Canada’s Chief Public Health Officer doctor Theresa Tam responds to a question during a news conference Tuesday October 20, 2020 in Ottawa. Canada’s chief public health doctor says in the age of social media, fake news about the COVID-19 pandemic has been spreading faster than the virus itself. THE CANADIAN PRESS/Adrian Wyld
VIDEO: Fake news creates serious issues for battling pandemic, chief public health doc says

Both Tam and Prime Minister Justin Trudeau urged Canadians to be responsible about the information they share

A 20-year-old man was pronounced dead following a three vehicle collision on Highway 1 west of Revelstoke Tuesday, Oct. 20, 2020. (File photo)
One dead after Highway 1 crash near Revelstoke

20-year-old man pronounced dead at the scene of a three vehicle collision west of Revelstoke

Steven Stuart Gardner has been charged with possession of a firearm contrary to an order and possession of a firearm without a licence. He has also been charged, under the Motor Vehicle Act, with driving while prohibited. (Crime Stoppers photo)
Car connected to shooting, dumped in Chase leads to unrelated arrest

Investigation of Kamloops shooting leads police to a rural Chase property

Volunteer registered nurse Stephanie Hamilton recieves a swab from a driver as she works at a Covid-19 testing site in the parking lot at Everett Memorial Stadium on Tuesday, Oct. 20, 2020 in Everett, Washington. (Andy Bronson / The Herald)
13 more COVID-19 cases in Interior Health region

There are 624 cases in the region since the start of the pandemic

Most Read