Air Canada app breach may affect up to 20,000 customers

Aeroplan numbers, passport numbers, birth dates, and countries of residence could have been accessed

Some 20,000 Air Canada customers woke up Wednesday to learn their personal information may have been compromised after a breach in the airline’s mobile app, which prompted a lock-down on all 1.7 million accounts until their passwords could be changed.

Air Canada said it detected unusual login activity between Aug. 22 and Aug. 24 and tried to block the hacking attempt, locking the app accounts as an additional measure, according to a notice on its website.

Mobile app users received an email Wednesday morning alerting them as to whether their account had been affected.

The app stores basic information including a user’s name, email and phone number.

READ MORE: Air Canada, WestJet raising baggage fee

Any credit card data is encrypted and would be protected from a breach, Air Canada said.

But Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile, the company said.

Air Canada declined to respond to questions, referring The Canadian Press to its website.

The risk of a third party obtaining a passport in someone else’s name is low if the user still has their passport and supporting documents, according to the federal government.

Users can reactivate their account along stricter password guidelines by following instructions emailed to them or prompts when logging in.

Some users reported problems with the process on social media, likely due to the volume of customers trying to unlock their account.

Air Canada advised anyone looking to access the app to keep trying.

The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Vernon rink rolling into Brier

Jim Cotter foursome looking for elusive first Canadian men’s curling championship

Campaign promotes Syilx/Okanagan language and culture

To support initiative, Nsylixcen t-shirts and water bottles are being distributed across Okanagan

WATCH: Pink cupcakes on frontline against bullying in Vernon

Organizations, schools take part to help end bullying on Pink Shirt Day

Interior Health leading the way with innovative therapy for stroke patients

Percentage of ischemic stroke patients who received treatment has risen dramatically

Beer and burgers to raise cash for Vernon man fighting cancer

Fundraiser hosted in honour of Garnet the Great to send him to special treatment centre

VIDEO: Wet’suwet’en supporters vow to keep protesting at B.C. legislature

Supporters say they will continue ongoing action to hold government accountable

VIDEO: Province promotes ‘lifting each other up’ on 13th annual Pink Shirt Day

Students, MLAs, community members gathered at B.C. Parliament Buildings Wednesday

Prepare for new coronavirus like an emergency, health minister advises

About 81,000 people around the world have now become ill with COVID-19

B.C. residents in Wet’suwet’en territory have right to police presence: Public Safety Minister

Nevertheless, Bill Blair said officials remain ‘very anxious’ for the barricades to come down

Winnipeg police investigating graffiti on RCMP and other buildings

Manitoba Justice Minister Cliff Cullen denounced the vandalism

B.C. seniors’ watchdog calls for better oversight after recent problems at Retirement Concepts care homes

‘There is no financial incentive right now to be a good operator’ - Isobel Mackenzie

Volunteers share amazing memories of Vancouver Olympic games

A decade ago this month, Vancouver hosted the 2010 Winter Olympics. Approximately… Continue reading

Trucking company fined $175K for Kootenay creek fuel spill

Decision handed down last Friday in Nelson court

B.C. city rebrands with new logo, cheeky slogan

‘Langford, where it all happens’ is the City’s new slogan

Most Read