BC Ferries to refund expired tickets

BC Ferries is offering refunds for assured-loading passes that have expired.

BC Ferries' new Coastal-class ferries at the dock in Swartz Bay.

BC Ferries is offering refunds for assured-loading passes that have expired.

BC Ferries CEO David Hahn announced Tuesday that the company will provide a one-time refund to customers who purchased assured loading tickets between 1984 and July 25, 2011. For a 90-day period, from today to October 24, 2011, BC Ferries will provide a one-time cash refund to any customer who has an expired assured loading ticket.

BC Ferries phased out printed passes for assured loading last year and enforced a two-year expiry that canceled about 15,000 trips that had been paid for. The move sparked protests and efforts to organize a class-action lawsuit to recover the money.

Hahn said even if customers no longer have their expired assured loading tickets, if they can produce a credit card that purchased them, refunds can be arranged.

“The reason why we are going to offer time-limited refunds for assured loading is to clarify any confusion about this particular product once and for all,” Hahn said. “From now on, all customers must register their cards online, and read and agree to the terms and conditions of the product before they can purchase it, so everyone will clearly acknowledge the tickets have a two-year expiry and are non-refundable.”

Assured loading passes give priority travel on BC Ferries’ three major routes when presented on the three major Lower Mainland-Vancouver Island routes. They are only sold in groups of 10, for $1,250, and are good for one regular-sized vehicle and driver.

“If a customer does not have a need for 10 assured loading trips in a two-year period, we strongly recommend that they not purchase this product and use BC Ferries reservation system instead,” BC Ferries said in a statement announcing the refunds.

Just Posted

Power out in large part of Vernon

Power went down around 4:30 p.m. in the middle of the city

Vernon pageant participant heads stateside

Samantha Sewell will represent North America at Miss Royalty International in Milwaukee

PHOTOS: Armstrong MetalFest rocks Hassen

Big crowds gather for popular two-day annual heavy metal music festival

UPDATED: Lane closed after fatal collision on Highway 97 east of Falkland

A man in his 60s is dead after a single vehicle crash on July 15

Vernon golf event lands Hockey Night in Canada analyst

Kelly Hrudey to emcee 10th annual VJH Foundation Charity Classic golf tourney Sept. 8

VIDEO: Okanagan Valley weekday weather update

Environment Canada says it’s going to be a rainy week

B.C. man dies from rabies after contact with Vancouver Island bat

Last known case of human rabies in B.C. was 16 years ago

Crown recommends up to two-year jail term for former Bountiful leader

Crown says sentence range should be 18 months to two years for Bountiful child removal case

B.C.-wide police efforts identify Vancouver Island robbery suspect

Warrant issued for arrest of North Vancouver man for TD Bank robbery

VIDEO: Wolf spotted swimming ashore on northern Vancouver Island

Island wolf population estimated at under 150 in 2008, says VI-Wilds

B.C. couple bring son home from Nigeria after long adoption delay

Kim and Clark Moran of Abbotsford spent almost a year waiting to finalize adoption of Ayo, 3

UPDATE: special council meeting set for Wednesday, Basran in talks with province

Opponents of McCurdy house says she won’t ‘relinquish possession’ of more than 14,000 names

Private viewing for Elijah-lain Beauregard to be held in Penticton

Afterwards, there will be a celebration of life next to the Okanagan Lake,

Most Read