A light outside City Hall in Vernon will indicate when it’s time to enter the building for utility customers and other service seekers amid COVID-19. (City of Vernon)

City of Vernon boosts physical distancing protocol at City Hall amid COVID-19

Higher visitation expected as utility customers prepare to pay Q1 bill

The city has distributed the first quarter utility bills to all Vernon utility customers.

City Hall remains open to the public and cashiers are available to process payments, however the city is encouraging residents pay through their bank if at all possible to reduce in-person transactions and maintain physical distancing amid the ongoing COVID-19 pandemic.

If in-person payments can’t be avoided, the city is requesting customers make payments through cheque or Interac to avoid cash handling.

The City of Vernon council has waived interest charges for the first utility billing period to ease the financial burden on citizens and businesses in these unprecedented times. All unpaid balances from the Q4 bill is 2019 are still subject to interest.

In response to an expected increase in people visiting City Hall, extra measures to ensure physical distancing have been implemented to limit the number of people in the reception area of the building.

Until further notice, members of the public are to stand outside the front entrance doors and wait for the yellow light to flash on the traffic-like light put out front. Once the light begins to flash yellow, that’s an indication the next person can proceed inside.

The city has also installed a portable hand-washing station and customers are asked to wash their hands before entering the reception area.

A row of pylons along the north wall of the entrance indicates the proper two-metre distancing people should be taking while waiting.

In case of inclement weather, including extreme heat and rain, tents will be set up to protect the public.

If customers have questions regarding their bill, they are encouraged to call a Utility Clerk at 250-545-1361 or email covutil@vernon.ca.

Amid the pandemic, council and administration are encouraging Vernonites to utilize available online services, telephone calls or emails to contact the City of Vernon.

Online city services include MyCity, eBilling, paying for business licences, municipal tickets, ticket appeal and dispute, business licence searches and address changes.

“We appreciate your assistance with this matter to help keep yourself, our staff and our community safe during the current public health emergency,” the city said in a statement.

READ MORE: Vernon-Monashee MLA’s heart with home province in wake of mass shooting

READ MORE: 4-20 friendly man passes COVID-19 stress relief in Vernon


@VernonNews
newsroom@vernonmorningstar.com

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Vernon rapper feeds the need amid Strange Times

NOX donates to Food Bank for every stream

Armstrong restaurant heading to Shuswap

Fairways Bistro at Royal York Golf Course closes due to COVID but will reopen in Salmon Arm

Fundraiser launched to support Vernon gym owners forced to close amid COVID-19

9Round Fitness in Vernon Square Mall owners announced permanent closure of facility May 25

Reconsider downtown Vernon OD prevention site: city council

Several members of council voiced concerns about Interior Health’s expansion

Lumby Fire Department upgrades vehicle fleet

Out is the old bush truck, complete with homemade solutions, and in is a new vehicle

B.C. records no new COVID-19 deaths for the first time in weeks

Good news comes despite 11 new test-positive cases in B.C. in the past 24 hours

Peachland recovery task force proposes larger patios

Several initiatives proposed by the Peachland COVID-19 recovery task force will go to council tonight

Fatal motorcycle crash on Highway 97 near Summerland

The incident involving a motorcycle happened just before 4 p.m.

BC Corrections to expand list of eligible offenders for early release during pandemic

Non-violent offenders are being considered for early release through risk assessment process

Fraser Valley driver featured on ‘Highway Thru Hell’ TV show dies

Monkhouse died Sunday night of a heartattack, Jamie Davis towing confirmed

B.C. visitor centres get help with COVID-19 prevention measures

Destination B.C. gearing up for local, in-province tourism

36 soldiers test positive for COVID-19 after working in Ontario, Quebec care homes

Nearly 1,700 military members are working in long-term care homes overwhelmed by COVID-19

Most Read