Lights on an internet switch are lit up as with users in an office in Ottawa, on February 10, 2011. THE CANADIAN PRESS/Adrian Wyld

Cybersecurity poll finds 84% rethink engaging with businesses hit by data breach

KPMG conducted the poll after the federal government revealed data breach

A large majority of Canadians are reluctant to do business with companies that suffer a data breach, according to a new study released Monday by KPMG..

The report also says about one-quarter of the people surveyed for the report have had their login credentials stolen from a trusted site.

The consulting firm’s report is based on responses from 2,004 people surveyed online by the consulting firm between Sept. 15 and 18.

KPMG conducted the poll about a month after the federal government revealed in August that thousands of stolen usernames and passwords had been used to apply for services.

The Treasury Board of Canada has since announced that it uncovered suspicious activities on more than 48,000 Canada Revenue Agency accounts following cyberattacks that occurred in July and August.

Among other things, the CRA managed access to federal financial support programs related to the COVID-19 pandemic. Online access was temporarily suspended but resumed by Aug. 19.

Although KPMG didn’t mention any specific incident, it did say cybersecurity threats had become more of a problem because the COVID-19 pandemic fuelled greater use of online accounts for working, shopping and connecting with other people.

Hartaj Nijjar, a KPMG partner and national leader of its cybersecurity practice, said that organizations should take a harder look at the systems and protocols.

“Cyber criminals are ruthless. They’re after your identity, login credentials, money, and sensitive information,” he said in a statement

The KPMG poll, which comes ahead of a government-led national public awareness campaign, found evidence that data breaches can alienate customers.

KPMG says 84 per cent of respondents would consider taking their business elsewhere if a company failed to keep their data safe.

It also says 90 per cent of them said they were “leery” about sharing their personal or financial information with any organization that’s had a data breach.

Online polls can’t be assigned a margin of error because they’re not considered truly random.

However, 54 per cent of the poll’s respondents said they shop online more than they ever did pre-COVID-19.

An equal number said they have received “a lot more” suspicious emails in the last six months.

And, while 25 per cent of respondents overall said they’d had their login credentials stolen from a trusted site that was hacked, some subgroups were more susceptible than others.

For instance, KPMG said 34 per cent of respondents aged 18 to 34 had suffered from stolen credentials.

David Paddon, The Canadian Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

cybersecurity

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Sparkling Hill Resort in Vernon, B.C. photo: Sparkling Hill Resort’s Facebook
COVID-19: Sparkling Hill Resort closes after staffer tests positive

Vernon resort closes for 11 days as precautionary measure

A pair of hunters walked away with minor injuries after their vehicle rolled down an embankment Oct. 28. (VSAR photo)
Hunters free themselves from rollover on Westside

Vernon Search and Rescue was called out for a rope rescue, but the pair were already walking down the road

Lumby is proceeding with Halloween fireworks for 2020, but encouraging everyone to stay in their cars or watch from home. (Dale Eurich Photography - 2019)
Halloween fireworks curbed in all but two North Okanagan communities

COVID-19 forces Lake Country, Coldstream, BX, Armstrong to cancel events

Mara Lake is one of the significant water resources across the Okanagan-Shuswap region that will fall under increasing sustainability pressure as the anticipated population growth for the region continues in this century. (File photo)
Okanagan Valley water supply sustainability reaching a critical point: Global expert

Global expert says Okanagan Basin Water Board offers sustainable path forward

H.O.P.E. Outreach volunteers not only spread support, but thanks to donations they offer makeup, jewelry and clothing to sex trade workers in Vernon and Kelowna. (Jennifer Smith - Morning Star)
Warm clothing sought for Okanagan’s most vulnerable

Coat drive at People Place Sunday, Nov. 1 in Vernon and Nov. 7 in Kelowna

Sooke’s Paul Larouche enjoys gold panning along the Sooke River, looking for small treasures. (Aaron Guillen/News Staff)
VIDEO: Island man finds niche audience by gold-panning on YouTube

Paul Larouche, 29, with over 215,000 subscribers, opens up about his journey

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Elijah Beauregard, 16, was stabbed in downtown Kelowna on June 27, 2019. He died of his wounds three days later in hospital. His family is raising money to put a memorial bench at his favourite skatepark in Penticton.
Family of teen fatally stabbed in Kelowna close to getting Christmas wish

A memorial bench in Penticton for Elijah Beauregard is close to meeting its funding goal

The Kimberley Dynamiters' next two exhibition games have been postponed due to an individual testing positive for COVID-19. Paul Rodgers file.
Member of Kimberley Dynamiters tests positive for COVID-19

Exhibition games in Fernie, Creston postponed

Health care employees take extensive precautions when working with people infected or suspected of having COVID-19. THE CANADIAN PRESS/Chris Young
WorkSafeBC disallows majority of COVID-19 job injury claims

Health care, social services employees filing the most claims

Conservative leader Erin O’Toole rises during Question Period in the House of Commons in Ottawa on Wednesday October 28, 2020. (Adrian Wyld/The Canadian Press)
Conversion therapy ban gets approval in principle, exposes Conservative divisions

Erin O’Toole himself voted in favour of the bill, as did most Conservative MPs

CBSA. (Black Press Media File)
4 sentenced in B.C. steroid smuggling, distribution ring that spilled into U.S.

Canadian Border Services Agency announced the results of a lengthy investigation it called ‘Project Trajectory’

Search and Rescue Technicians carry a stretcher to the CH149 Cormorant during a 442 Squadron Search and Rescue Exercise in Tofino on February 28. (Photo by: Cpl Joey Beaudin, 19 Wing Imaging, Comox)
Father and son found dead after weeklong search near Pemberton

The father and son had set out for a day of mushroom picking last Thursday

A full moon rises over Mt. Cheam on Saturday, Feb. 8, 2020. (Jenna Hauck/ The Progress)
Rare full moon, Daylight Saving makes for a uniquely spooky Halloween – despite COVID-19

We can’t host costume parties but this weekend is still one for the history books

Most Read