Many Enderby residents were left scrambling for a dial tone.
Residents report that cellular voice service in the community was down from Monday at 3 p.m. to Tuesday at noon.
“Phones rang to dead air. There was no indication that service was unavailable,” said resident Dave Crozier.
“With more and more people cancelling home service, any cell outage really is a safety concern.”
With people increasingly connected to their cell phones, Mayor Greg McCune admits Monday and Tuesday were challenging.
“It was a shock to everyone’s system,” he said, adding that residents were contacting him for answers.
“They wanted to know what was going on. It’s a little scary. One woman said her whole business was interrupted.”
Telus says the incident occurred late Monday and repairs were challenging because the wireless tower serving Enderby is on a mountain.
“It was unsafe for our crews to trek up the mountain during the night in the dark,” said Liz Sauve, Telus spokesperson.
“Once daylight hit, technicians made their way up the mountain and began working to restore service as soon as possible.”
Sauve added that the first priority is always to restore service, and then run tests to determine the cause of the disruption so it can be prevented from happening again.
“We are still investigating the cause. We greatly appreciate our customers patience as we worked to restore service.”