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Kelowna Fire Department gets $3 million to upgrade 911 system

The new system will allow callers to use text and video with improved improved location accuracy
(File photo/E-Comm 911)

Kelowna Fire Dispatch will be making the transition to Next Generation 911 (NG 911) over the next three years.

The federal government directed all telecommunications providers to update their networks for NG 911 voice services as of Mar. 1, 2022.

NG 911 will allow callers to use different communication methods, such as voice, text, and video, and provide more accurate location information for emergency services.

The Union of BC Municipalities is providing $3 million to support all costs related to the transition

Funds will be used over the next three years for implementation of hardware and software including an upgraded backup location, staff training, consultant fees, and internal support costs such as information services.

The city has received $1.5 million of the funding to date.

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Gary Barnes

About the Author: Gary Barnes

Recently joined Kelowna Capital News and WestK News as a multimedia journalist in January 2022. With almost 30 years of experience in news reporting and radio broadcasting...
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