Some Telus customers in Lumby, B.C., have been without service since yesterday (Aug. 12), but the company says the issue should be resolved by tonight. (Pixabay)

Service is up and running for Lumby Telus customers

Some Lumby customers were without service after a cell site malfunctioned on Monday

UPDATE 4:20 p.m.

Telus spokesperson Liz Sauvé said Lumby’s cell site has been repaired as of 4:15 p.m. on Tuesday.

“I can confirm, service is fully restored,” she said.

_______________

ORIGINAL:

Telus customers in Lumby may have been left without service yesterday due to a cell site malfunctioning.

“As a result, service to customers in the immediate area has been disrupted,” Telus spokesperson Liz Sauvé said.

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A technician is en route to install a back-up generator and the company expects customers’ service will be restored early this evening.

“Our first priority is to restore service and then we will investigate what caused the disruption in the first place,” she said.

Although it’s unknown the exact number of customers affected by the outages, Telus extends their gratitude to them for their patience, Sauvé said.

“We understand how much our customers rely on our wireless services and we want them to know our priority is to fully restore their service as soon as possible.”


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Caitlin.clow@kelownacapnews.com

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