FILE – Heather Andrews, employee at E-Comm. (E-Comm handout)

Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

Mediated talks broke down Friday between union, employer

The union representing 911 operators across British Columbia says mediated talks broke down Friday with their employer, E-Comm.

CUPE Local 873-02, the union representing emergency dispatchers and support staff, says E-Comm has been unwilling to address low wages, cost of living, overtime, missed breaks, poor working conditions, burnout and high attrition.

Unit Chair Matthew Bordewick says it became apparent during bargaining that E-Comm is “desperately underfunded” and clearly lacks the resources to deliver a critical public service.

E-Comm, which handles approximately 99 per cent of 911 calls in B.C., did not immediately respond to a request for comment.

ALSO READ: Fast-food restaurant being closed, lost jacket top worst 911 calls

He says chronic underfunding by E-Comm has led to unacceptable wait times for both emergency and non-emergency calls and as a result, E-Comm has been consistently unable to meet its targets for calls answered and times to dispatch.

Bordewick says the union and employer will now shift their focus to addressing essential service levels and the union will not be considering job action until those levels have been established by the Labour Board.

“We will continue to provide the excellent public service we have always delivered, but we will also be mobilizing our members to draw attention to the lack of funding to this organization and the impact it has on the lives and mental health of our members,” adds Bordewick in a statement.

“E-Comm employees have a role to play in helping this employer address the structural challenges at E-Comm. We’re part of the solution, but our members also deserve a fair contract.”

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Flooding water at West Kelowna Tim Hortons closes lane on Highway 97

This story has been updated with more accurate information. Water flooding from… Continue reading

Vernon woman suing McDonald’s for spilled coffee

Woman seeking nearly $10K, says employee failed to put lid on properly

WATCH: Vernon schools see gross effects of vaping

Kids spitting up blood a cause for concern

Melted snow uncovers problematic potholes in Vernon

Temperature swings, precipitation behind cracked pavement, city says

Kelowna grandmother scammed of $14,000 in phone scam

RCMP warn of Grandparent Scam in the Okanagan after December incident

VIDEO: Mass coronavirus quarantines seen in China won’t happen in Canada, authorities say

‘If a case comes here, and it is probably … it will still be business as normal’

BCLC opens novelty bet on Harry and Meghan moving to the west coast

Meanwhile, real estate agency points to four possible homes for the family

Canada slips in global corruption ranking in aftermath of SNC-Lavalin scandal

The country obtained a score of 77, which places it at the top in the Americas

Wuhan bans cars, Hong Kong closes schools as coronavirus spreads

Hong Kong leader Carrie Lam said her government will raise its response level to emergency, highest one

In photos and video: Snow collapses cat shelter at Shuswap SPCA

Organization says no cats were injured, help wanted to rebuild

Campfires no longer permitted at Kelowna scout camp

City of Kelowna said they rejected Camp Dunlop’s fire permit due to stricter bylaws

B.C.’s oldest practising lawyer celebrates 100th birthday, shares advice

Firefighters bring Constance Isherwood a cake with 100 birthday candles

Okanagan team leads animal rescue efforts in Australia

Brad Pattison’s team arrived in Sydney on Monday

Most Read