Dispatcher at Campbell River fire dispatch centre during wind storms on Dec. 20. Photo courtesy Campbell River Fire Department

Toppled power lines trap people in B.C. dispatcher’s record-breaking day

Wind storm generated roughly 500 emergency calls, mostly from central Vancouver Island

Intense winds led to record-breaking call volumes for fire dispatchers on Thursday, as toppled hydro lines trapped residents in their homes and falling trees blocked roads and destroyed property.

That’s according to Stephanie Bremer, who manages the fire dispatch centre in Campbell River. The centre handles emergency calls for 61 fire departments.

By the time Bremer finished work at 9:30 p.m., the dispatch centre had received nearly 500 calls, mostly from the central Island.

READ MORE: Highway 4 reopens between Qualicum and west coast

The dispatch centre processes about 12,000 files per year. If Thursday’s calls were the norm, that number would be closer to 180,000, she said.

“That was a significant amount of calls for our centre,” said Bremer. “(Thursday) was actually the busiest day that we’ve ever had in the history of our dispatch centre.”

The centre, which was established in 1995, fields calls for 50 fire departments on northern and central Vancouver Island and 11 in northeastern B.C.

As high winds caused power lines to fall under the weight of trees, many people were trapped inside their homes.

“They were feeling that they weren’t actually able to safely leave their residence,” she said. “A lot of these hydro lines were actually still live.”

Falling trees also blocked roads, smashed into homes, broke windows and damaged vehicles.

PHOTOS: Local resident captures images of waves battering the coast in Campbell River

The wild weather led to several car crashes, and four structure fires were potentially caused by fallen power lines.

“We had a few instances where hydro poles were actually snapped,” Bremer said. “Hydro poles were coming down (and) transformers were coming down, creating very unsafe situations.”

Up to six dispatchers were on duty, compared to the usual two, she said. The influx of calls prompted staff to activate the backup centre, which is normally reserved in case the main centre is evacuated.

On Friday, the centre was still receiving reports of people waking up or coming home to damaged power lines and fallen trees, but overall the situation had calmed considerably.

Bremer said Thursday’s effort was a good opportunity to test the resources of the dispatch centre, and a great example of teamwork by emergency personnel.

READ MORE: Man rescued after B.C. city’s pier breaks up in wind storm

Like us on Facebook and follow us on Twitter

Just Posted

Conservative Leader Andrew Scheer makes announcement in Okanagan today

Sheer will be making the annoucement in Lake Country

Charlotte Diamond to bring classic children’s music to Vernon

Iconic Canadian children’s entertainer performs Oct. 6 at Vernon District Performing Arts Centre

Decision on Sagmoen voir dire expected today

Media outlets to tackle publication ban in Vernon courts

Greener future rounded up at Vernon fair

Kal Tire Community Eco-Fair builds on environmental best practices

Grades dropped from B.C. report cards

New format in place for K-9

VIDEO: Liberals make child care pledge, Greens unveil platform on Day 6 of campaign

Green party leader Elizabeth May unveils her party’s platform in Toronto

National weather forecasters predict average fall, cold winter

The Weather Network says precipitation will about average in most parts of Canada

Morning Start: Do you know who first played the Joker?

Your morning start for Monday, September 16.

Similkameen orchardists file lawsuit over ancestral remains site

Lawsuit alleges individuals entered the property by force

Two dead, two in critical condition in highway crash near Campbell River

Highway 19 reopened Sunday night after it was closed in both directions

Okanagan Vinyl Fest spins into the South Okanagan

Fundraiser for Peach City Radio features albums from vendors all over the province

VIDEO: Vancouver Island mayor details emergency response after fatal bus crash

Sharie Minions says she is ‘appalled’ by condition of road where bus crashed

Federal party leaders address gun violence after weekend shooting near Toronto

One teen was killed and five people injured in the shooting

Video: Rain doesn’t deter Terry Fox runners in Salmon Arm

Dozens showed up to continue the Canadian icon’s marathon of hope.

Most Read