People line up and check in for an international flight at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. THE CANADIAN PRESS/Nathan Denette

People line up and check in for an international flight at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. THE CANADIAN PRESS/Nathan Denette

Travel industry ‘in tailspin’ as federal government adopts new COVID-19 test rules

There isn’t yet a list of approved testing agencies for the new regulations

The travel industry in Canada has been thrown into a “tailspin” by new federal rules requiring a COVID-19 test before Canadians are allowed back into the country from most international travel, says the Association of Canadian Independent Travel Advisors.

The timing of Transport Minister Marc Garneau’s announcement of the new protocol last Thursday — New Year’s Eve — could not have been worse because many agents had closed their offices for the holiday long weekend, the group said in a statement.

“The releasing of this new protocol in the afternoon of New Year’s Eve put most of our industry into a tailspin,” ACITA said.

“With no warning in place, people who had chosen to travel over the New Year were not given the opportunity to cancel or change their trips.”

ACITA is a new association started by independent travel agents last spring in part to lobby for government assistance for the industry due to challenges caused by the pandemic.

It says the testing move “seems to be having the opposite effect” from helping the industry recover.

The federal Conservatives are calling for an emergency meeting of the House of Commons to consider a study of the testing requirement, with multiple Liberal ministers asked to testify.

The change in Ottawa’s policy left travel agents like Calgary’s Janez Law scrambling to get in touch with clients who are on trips or planning to take trips.

“People don’t like it very much but what can you do, you have no choice if you want to come home, right?” she said, adding it’s difficult to provide advice to her clients because of the lack of detail in Ottawa’s plan.

She said a Canadian client now in the Philippines said she will have to endure a six-hour-plus bus trip to the capital, Manila, to get the required test to ensure she is allowed back into Canada when she returns on Thursday.

Law said such tests are expensive in most of Asia, adding the test in Manila is expected to cost $150.

Her agency, Travel Far and Beyond, specializes in arranging trips to Asia but has experienced a 90 per cent decline in volume due to the pandemic.

Law added she personally supports the idea of more testing of travellers if it makes Canada safer.

The new rules will further discourage customers who are already wary of travelling to Africa during the pandemic because of its perceived quality of health care, said Pat Littlejohn, a co-owner of Toronto’s Wild Journeys Safaris in Africa.

“We sell trips to Africa. It actually might be very difficult to obtain one of these tests in Africa before returning to Canada. This just might be an impossibility,” she said.

“To put that requirement on just seems to just shut down travel, basically.”

READ MORE: Feds weigh cutting COVID-19 sickness benefit for Canadians who have travelled

Quick tests for COVID-19 at the airport would be a much better way to proceed, she said, adding many of her clients have put their plans “on hold” until the pandemic situation clears up.

The ACITA statement says most travel clients are willing to accept an additional cost related to travel during the pandemic but fear they could face “being gouged” to get the required testing.

“Our clients, those who have travel booked, are now looking to cancel their trips, not only due to the uncertainty that arises should they have difficulty getting a test within the allotted 72-hour time frame, but also due to the additional costs associated,” the group said in its statement.

It added that travel agents have been unable to tell passengers set to depart Canada this week whether testing locations they’ve identified will be included in Ottawa’s list of approved facilities since that list hadn’t been published.

Dan Healing, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Coronavirustravel

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Protesting farmers and their families gather around a bonfire to mark the harvest festival, which is called Lohri, on a blocked highway in protest against new farm laws on the outskirts of New Delhi, India, Wednesday, Jan. 13, 2021. Changes in India’s farm laws could potentially open up one of the world’s most populous markets and are being closely watched by Canada’s agricultural and economic sectors, say experts. THE CANADIAN PRESS/AP-Altaf Qadri
UBCO students asking for support in raising funds for Indian farmers

UBCO’s Bhangra Club and Punjabi Student Association are raising funds for Khalsa Aid

Karen Hudema, 71, admitted she felt left out due to her hearing loss, but now, after being awarded free hearing devices through the National Campain for Better Hearing Program from HearingLife Canada, she says her self-esteem has been restored. (Caitlin Clow - Vernon Morning Star)
‘I have my self-esteem back’: Vernon senior awarded hearing aids

Free testing leads to life-changing improvement for local lady

Heather Barker. (File)
Manslaughter charge laid in Vernon woman’s 2018 death

Shaun Ross Wiebe, 43, faces manslaughter and assault charges related to the death of Heather Barker

The City of Vernon is sending a letter to the provincial government to request that church be deemed an essential service amid the pandemic. (Brendan Shykora - Morning Star)
Vernon mayor scolded for revealing stance on making church essential

Coun. Scott Anderson calls Cummings’ actions ‘arrogant’

Toronto Public Health nurse Lalaine Agarin makes preparations at Toronto’s mass vaccination clinic, Jan. 17, 2021. THE CANADIAN PRESS/Frank Gunn
3 deaths, 234 new cases of COVID-19 in Interior Health over the weekend

One death connected to outbreak at Kamloops’ Royal Inland Hospital, where 20 patients and 28 staff have tested positive

Crews with Discovery Channel film as an Aggressive Towing driver moves a Grumman S2F Tracker aircraft around a 90-degree turn from its compound and onto the road on Saturday, Jan. 23, 2021. It was the “most difficult” part of the move for the airplane, one organizer said. (Jenna Hauck/ Chilliwack Progress)
VIDEO: Vintage military plane gets towed from Chilliwack to Greater Victoria

Grumman CP-121 Tracker’s eventual home the British Columbia Aviation Museum on Vancouver Island

ICBC has seen savings on crash and injury claims in the COVID-19 pandemic, with traffic on B.C. roads reduced. (Penticton Western News)
ICBC opens online calculator for rate savings starting in May

Bypassing courts expected to save 20% on average

Salmon Arm RCMP search a property in the 700 block of Grandview Bench Road in March 2019, assisting Edmonton police with an investigation that led to the arrest of a Salmon Arm man man who was charged in relation to an Edmonton bank robbery and a related explosions. (File photo)
Salmon Arm man accused in Edmonton bank explosions in court for weapon offences

Local provincial court appearances for charges including possessing weapon for dangerous purpose

Salmon Arm’s Halle Krawczyk gives a thumbs up following surgery on Jan. 22 in Pittsburgh, her second of three battling an extremely rare form of cancer that formed tumours on her two upper vertebrae and the clivus behind the nose. (Contributed)
‘Absolutely perfect:’ Salmon Arm girl’s surgeries for rare cancer exceed expectations

Halle Krawczyk doing well, mom credits hundreds of people praying for making the difference

(AP Photo/Elaine Thompson, File)
16% boom predicted for B.C. real estate sales in 2021: experts

Along with sales, the average price of homes is also predicted to rise, by nearly 8 percent

Zaudanawng “Jay-Dan” Maran in his Creston home. Hanging on the wall behind him is a logo of Kachin’s Manaw festival. Photo: Aaron Hemens
From Myanmar to Creston: The story of a refugee

In October 2007, Zaudanawng “Jay-Dan” Maran and his friends encountered a woman being sexually assaulted by two Myanmar soldiers.

FILE – Canadian Prime Minister Justin Trudeau delivers his opening remarks at a news conference outside Rideau cottage in Ottawa, Tuesday, January 19, 2021. THE CANADIAN PRESS/Adrian Wyld
Vaccine CEO ‘very, very clear’ that Canada’s contracts will be honoured: Trudeau

Trudeau says he spoke to Moderna CEO on the morning of Jan. 26

The trial of Harry Richardson began Monday at the Nelson courthouse. File photo
Trial of man accused of shooting RCMP officer in West Kootenay in 2019 begins

Harry Richardson is facing five charges in a Nelson courtroom

Brad Windsor has been an advocate for years to get sidewalks installed along Milburn Drive in Colwood, but to no avail. He wants city council to commit to making Milburn a priority lane for sidewalk construction in the future. (Aaron Guillen/News Staff)
VIDEO: Dramatic crash caught on B.C. home security camera

Angry residents say video highlights need for sidewalks in B.C. residential neighbourhood

Most Read