City hall begging for public feedback

EDITORIAL: A pathetic 17 were actually filled out and returned customer satisfaction survey

You will often hear a common refrain from people: “No one in government cares what I think,” or, “City hall doesn’t want to hear from me.”

And that attitude is understandable given the actions of bureaucrats and politicians, particularly at the federal and provincial level.

However, the City of Vernon has initiated attempts to be more transparent and open. Through a simple survey, the city wants to get a sense of its relationship with developers and businesses.

Hundreds of customer satisfaction surveys were handed out in 2014 to people with development, business license and building permit applications. A pathetic 17 were actually filled out and returned.

“Engagement with the public is a two-way street, and while I’m pleased the city is reaching out, citizens also have a responsibility to bring forward their feedback,” said Coun. Scott Anderson.

Yes residents, developers and business owners have hectic schedules but the survey isn’t particularly onerous or time-consuming. It can probably be done while enjoying a coffee or in between customers.

But during those few minutes, residents can make a difference.

They can use their first-hand experience to tell city hall if it is meeting their needs or if more can be done to facilitate developers and businesses, and that is critically important information as Vernon continues to recover economically and competes with other  communities for limited investors’ dollars.

City hall may not respond in the fashion you would like for a variety of financial and practical reasons, but at least they can’t say they didn’t hear from you.

Rarely does government want feedback so take advantage of the opportunity.

 

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Twelve new curbside pickup parking spots are now in effect along 30th Avenue in downtown Vernon. (Downtown Vernon Association photo)
Downtown Vernon curbside pick up parking now in drive

12 locations along 30th Avenue intended to help retail and dining sectors amid COVID-19

Vernon Search and Rescue members assisted a groomer operator on the trails at SilverStar Mountain Resort Sunday, Nov. 29, 2020. (VSAR photo)
Vernon Search and Rescue helps stranded groomer at Silver Star

Three members responded to the operator whose groomer experienced a mechanical issue Nov. 29

A woman wearing a face mask to curb the spread of COVID-19 uses walking sticks while walking up a hill, in New Westminster, B.C., on Sunday, November 29, 2020. THE CANADIAN PRESS/Darryl Dyck
Interior Health reports 83 more COVID-19 infections overnight

46 cases are now associated with a COVID-19 community cluster in Revelstoke

An Enderby restaurant and pub has been shut down since Sunday afternoon, Nov. 29, 2020 as a precaution after a guest reportedly tested positive for COVID-19. (Howard Johnson photo)
Enderby pub shuts down after guest reportedly tests positive for COVID-19

The Howard Johnson hotel, restaurant and pub has been closed since Sunday afternoon, Nov. 29

Vernon taxpayers can expect a 2.55 per cent increase for 2021. (File photo)
Vernon scales back 2021 tax increase

Pause of infrastructure levy program reduces burden on taxpayers

A tongue-in-cheek message about wearing a face mask to curb the spread of COVID-19 on a sign outside a church near Royal Columbia Hospital, in New Westminster, B.C., on Sunday, Nov. 29, 2020. THE CANADIAN PRESS/Darryl Dyck
B.C.’s COVID-19 infection count climbs back up to 656

20 more people in hospital, active cases still rising

Brent Ross poses with his dog Jack who died over the weekend after asphyxiating on a ball. Ross hopes his experience serves as a cautionary tale to other dog owners. (Contributed)
Salmon Arm man warns others after dog dies from choking on a ball

Brent Ross grieving the sudden loss of Jack, a healthy, seven-year-old chocolate lab

Mayor Colin Basran at the announcement of the 2021 Tim Horton’s Brier to be hosted in Kelowna on Nov. 21. (Contributed)
Tim Hortons Brier not coming to Kelowna

The COVID-19 pandemic has prompted Curling Canada to move to hub model, similar to the NHL playoffs

Robert Gibson, born November 24, 2020 is in BC Children’s Hospital. Photo contributed
Princeton baby fights for his life, with parents at his side

A Go Fund Me campaign has been started to help family with expenses

Grapevine Optical was the victim of an early morning break and enter Wednesday, Nov. 26, 2020. (Crime Stoppers Okanagan / Facebook)
Collection of designer sunglasses stolen from South Okanagan eye-wear shop

Crime Stoppers is seeking the identity of two male suspects

By this time next year, the BC Green Pharmadeuticals cannabis growing facility in Princeton is expected to employ at least 150 people, according to the owner. (File photo)
Princeton cannabis plant thriving despite lawsuit and bad press, says owner

Company expects to hire 30 more employees in the next two months

THE CANADIAN PRESS/Nathan Denette
B.C. researchers launch study to test kids, young adults for COVID-19 antibodies

Kids and youth can often be asymptomatic carriers of the novel coronavirus

Most Read