The Babylon by Telus Health app. (Black Press Media)

Canadians ready for more health-care technology, virtual care: poll

Eight in 10 were interested in the ability to access all of their health information on one electronic platform

A new poll suggests the majority of Canadians are ready to embrace more technology in health care, and it seems many would even trust a private company like Google or Apple with personal data if that meant 24-hour access to their doctor.

The report, titled “The Future of Connected Health Care,” found many respondents believed technology can reduce wait times and improve access through virtual visits, and that robot-assisted surgery can improve overall health.

The Ipsos poll was conducted between June 26 and July 2 on behalf of the Canadian Medical Association. Its findings were released Thursday.

When asked, most of the 2,005 respondents believed technology was already good for health care, with 68 per cent agreeing it helped their doctor keep them informed, and 63 per cent agreeing it improved their health-care experience.

Eight in 10 were interested in the ability to access all of their health information on one electronic platform and seven in 10 believed that having such a platform would reduce medical errors.

But there were also concerns — 77 per cent worried about losing human connection, 75 per cent feared risking their privacy, and 71 per cent were wary of opening the door to private health care.

The survey involved interviews with Canadians aged 18 and older and has a margin of error of plus-or-minus 2.5 percentage points, 19 times out of 20.

“The anticipation that technology will lead to even greater improvements in the health-care system should not come as a surprise as Canadians have experienced rapid growth of new technologies across all aspects of their lives over the last decade and a half,” notes the study, which points to other statistics suggesting growing tech adoption in online banking and shopping.

Respondents were divided on whether they believed the health system will improve, worsen, or stay the same in the next 10 years. But among the 29 per cent who thought it will improve, the top reason was better technology.

In the future, 76 per cent of those surveyed believed technology could help providers see more patients, 70 per cent believed it could remove the administrative burden on doctors, and 69 per cent expected it would improve health outcomes.

Three-quarters were interested in using patient portals — described as a secure online website that could book appointments, allow for online conversations with their doctor, and provide 24-hour access to personal health information.

And four in 10 respondents said they would subscribe to a private, paid virtual service to store personal health information if it could connect them to their doctor or health team whenever they wanted.

However, concerns increased with age — while 55 per cent of those aged 18 to 34 said they would subscribe, that number dropped to 45 per cent among respondents aged 35 to 54, and 31 per cent of those older than 55.

Whether Canada is ready for virtual care — in which a patient could consult with various health-care providers through a virtual platform — is another matter.

The report notes that overall, digital approaches are “vastly under-utilized (or unavailable) in Canada,” with just 1 per cent of Canadians reporting that they had used virtual care or online patient portals.

ALSO READ: Bodies of B.C. fugitives believed to have been found in Manitoba

Cassandra Szklarski, The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Okanagan teenagers found after missing for four days

The pair, believed to be dating, had been missing since Nov. 15.

Two-vehicle Vernon crash ‘looks worse than it is’

Nobody injured in accident that happened just before 5 p.m. in 2800 block of 45th Street

Kamloops woman sues Armstrong IPE for Slingshot mishap

Woman claims ride gone wrong caused injury, loss of wages and other damages

Lake Country burglars on the loose after attempted robbery

Two masked individuals tried to empty the Turtle Bay Pub’s ATM on Monday morning

Cirque-inspired Nutcracker sleigh rides into outdoor Armstrong theatre

Caravan Farm Theatre stages unique re-imagining of beloved Christmas classic

Investigation ongoing in south Vernon shots fired

RCMP have no updates from Nov. 1 incident

UPDATED: Vancouver Island’s Joe gets suspended sentence in Teddy the dog cruelty case

Melissa Tooshley expected in court on Thursday in same case

Alleged drunk driver survives crash into Kettle River

The crash happened Saturday near Grand Forks

Woman ‘horrified’ after being told to trek 200 kilometres home from Kamloops hospital

‘I can’t get from Kamloops back to 100 Mile House injured, confused… no shoes, no clothes whatsoever’

Canadian universities encourage exchange students in Hong Kong to head home

UBC said 11 of its 32 students completing programs in Hong Kong have already left

Midget no more: Sweeping division name changes coming to minor hockey in Canada

Alpha-numeric division names will be used for the 2020-2021 season and beyond

Duncan man gets suspended sentence in Teddy the dog cruelty trial

Joe also gets lifetime ban on owning animals

B.C. pushes for greater industry ‘transparency’ in gasoline pricing

Legislation responds to fuel price gap of up to 13 cents

Most Read