Cause of wireless voice outage unclear for Rogers, Telus, Bell, Freedom

Wireless voice calls were dropped and many customers could not place or receive wireless voice calls

A man speaks on a mobile phone outside Rogers Communications Inc.’s annual general meeting of shareholders in Toronto on Tuesday, April 22, 2014. (THE CANADIAN PRESS/Darren Calabrese)

The cause of a service outage that affected voice calls on numerous Canadian mobile brands, starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

“Teams are working hard to fully resolve the issue and we sincerely apologize to our customers,” a Rogers statement said Monday.

Telus, Bell Canada and Freedom also experienced problems with voice service about the same time but restoration began late Sunday.

None of the carriers had publicly stated a root cause of the disruption as of Monday afternoon.

The degraded quality of service included dropped wireless voice calls and an unspecified number of customers being unable to place or receive wireless voice calls.

“Some customers may still experience intermittent wireless voice service,” Freedom said in an email Monday afternoon. ”We sincerely apologize to any of our customers who were impacted by this issue.”

A Telus email statement said its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday but those problems were resolved about 1 a.m. Monday.

Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which weren’t identified, but the service issues were resolved around 10 p.m. Sunday.

“We understand that customers at all Canadian wireless companies (including Bell, Virgin and Lucky Mobile) would have encountered problems calling or receiving calls from customers at the affected carriers,” Bell said in an email.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

David Paddon, The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Vernon Women’s Transition House changes name

Name changed to Archway Society for Domestic Peace to showcase all programs offered

Acclaimed sopranos to perform at Vernon Proms

Nancy Argenta and Ingrid Attrott will also provide a vocal masterclass in Vernon

PHOTOS: Dream Lottery features prize home in Vernon

A home located at Predator Ridge is one of eight grand prize packages

Award-winning Scout sews dog beds for Vernon SPCA

Abby Hemsing sewed over 75 dog beds and raised over $500 for community service

Indigenous teens learn empowerment through camp

“It’s really amazing to realize that you aren’t alone in this world so to have an all girl trip and to have empowerment with your peers is really special”

When walls talk: Vernon murals see generation II

“This new movement, an app, will bring the strength of some of those same Vernon visionaries together again into a newdigital form”

Body, burning truck found near northern B.C. town

RCMP unsure if the two separate discoveries are related

Survivorship Dragon Boat Team wins in Vernon

Team takes top spot in A division at festival

Kelowna car thief’s sentencing delayed

Stanley Nickason pled guilty car theft charges in B.C. Supreme Court

Development gives Kelowna community garden the boot

Glen Valley residents given a few days to break it down before land development

Couple found dead along northern B.C. highway in double homicide

Woman from the U.S. and man from Australia found dead near Liard Hot Springs

RDOS contributes funds to arts centre workshop

South Okanagan Performing Arts Centre Society wants input into proposed facility

Kelowna RCMP release video of reckless theft out of Southwest Mission

“Their tactics were anything but subtle,” states Cpl. Jesse O’Donaghey

Summerland Fall Fair to include zucchini race

Event is in honour of bobsleigh athlete Justin Kripps

Most Read