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911 service restored for Okanagan, Columbia Shuswap, Kootenays, Squamish-Lillooet

E-Comm 9-1-1 says the cause is unknown at this time


E-Comm 911 is confirming that service has resumed and it is receiving 911 calls from the Central/Southern Okanagan region. Anyone requiring help from police, fire or ambulance should call 911. The cause of the outage is under investigation. Telus technicians are working throughout the night to ensure service is maintained.


911 calls are not going through in regions throughout mainland B.C. and the service centre is not sure why.

E-Comm 911 is warning residents in South, Central and North Okanagan, Thompson-Nicola, Columbia Shuswap, East and Central Kootenay, Kootenay Boundary, and Squamish-Lillooet that the service is facing disruptions, but the cause isn’t known at this time.

Residents facing an emergency are encouraged to call their local 10-digit non-emergency police number if immediate action is needed.

Residents with non-urgent matters are asked to avoid calling non-emergency in order to keep the lines free.

Technicians are working with Telus to determine the cause and restore service.

911 service is functioning normally for all other areas of the province.

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