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Usage anomaly strikes Grindrod Water

A sporadic demand poses significant risk to the water supply for all customers and is unsustainable
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RDNO map shows customers of the Grindrod Water System, currently affected by an excessive high and consistent flow of water being drawn from the system. This is causing the reservoir to drop to below safe levels as the GRW Treatment Plant cannot produce the amount of water being used.

A recently identified significant anomaly in the usage pattern of the Grindrod Water System is jeopardizing the stability and reliability of the entire water system.

The Grindrod Water (GRW) Treatment Plant is operating at full capacity, and is designed to supply a consistent volume that is directed to the storage reservoir that balances out the customer demand requirements.

But in the last several weeks, from Thursday morning to Friday morning, an excessive high and consistent flow of water is being drawn from the system causing the reservoir to drop to below safe levels as the GRW Treatment Plant cannot produce the amount of water being used.

“This sporadic demand is posing a significant risk to the water supply for all customers and is unsustainable,” said the Regional District of North Okanagan in a news release Friday, June 9. “If this continues, customers may not have water when they turn on their taps.”

In order to rectify this situation and ensure the continued availability of water for everyone, RDNO is reaching out to the community to seek cooperation and assistance.

“We kindly request that customers share any information they may have regarding this issue,” said RDNO. “Once identified, we can work with the individual(s) responsible for this irregular water usage and collaborate on a water usage plan. Together, we can ensure the sustainable and uninterrupted supply of water to the community.”

If anyone has observed or heard anything that could shed light on the source of this excessive water consumption, they are asked to please contact GRW at 250-550-3700 or by email to utilities@rdno.ca.

“Until GRW can rectify this issue, we are urging everyone to irrigate less and be wise with water use,” said RDNO. “If water flows remain high, a prohibition on all outdoor water use may be necessary.”

Outdoor water restrictions remain in effect and details can be found on our website at www.rdno.ca/restrictions.

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