Laura Jones, Chief Strategic Officer of the Canadian Federation of Independent Business (submitted)

COLUMN: Governments should modernize their processes, get with the times for 2020

Laura Jones is the chief strategic officer at the Canadian Federation of Independent Business

The start of a new decade is a great opportunity to make resolutions to ditch unhealthy habits and adopt a better way of doing things. This goes for our governments too. Committing to the 2020 Red Tape Challenge would be a fabulous New Year’s resolution for governments from Smithers, British Columbia, to the province of Ontario to Corner Brook, Newfoundland. It’s a New Year’s resolution that would give Canadians the best gift of all—time.

The challenge is simple: Implement at least one digital modernization initiative. Ditch the fax machine or the antiquated requirement that people show up in person during inconvenient office hours to do basic transactions. Fix broken links and optimize online forms. Make it possible to find things on websites. Accept payments online. Make sure getting from online to a real person is easy when needed with clear contact information and timely responses.

Many governments are already taking good steps in this direction. The federal government, for example, is focused on digital modernization as part of its regulatory competitiveness agenda. But it is clear that there is still far more to do.

On a recent small business survey, one respondent commented: “Government web pages are like a bad dream. Often if you need to go back a page, you end up starting over. Then you can’t use the same password and have to reset.”

ALSO READ: 20 B.C. cities ranked on ‘red tape’ when starting a business

Frustrations with fax machines abound: “We were required to complete a complex application…and fax it in for enrollment. We wrote an incorrect number on one of the documents. We could not just fax in the corrected page, we had to refax the total 15 pages. After this happened a couple of times, we were advised we also needed to submit additional information…and that we could not just submit the additional information. We now had to refax the 17 pages. As we do not have a fax machine in our store, we had to incur quite a substantial cost to fax 4 times…”

Even Canada’s largest city is way behind the times. Toronto still requires small business owners to submit business license applications in person. Allowing this to be done online would free up thousands of hours. Imagine if every government in Canada took one similar small step to go from in-line to online. It would be a meaningful gift of time, to say nothing of how much lower our collective blood pressure would be.

For governments wanting to accept the challenge, just send CFIB a fax! Better yet, come see us in person with your documents. Unfortunately, we can’t tell you how long the wait will be. Oops, that was channeling 1993. Just send us a quick email if you want to promote what you are doing or need some suggestions from your local small businesses on where to start.

For those wanting to support the challenge, if you have an idea for your local or provincial government we would be happy to raise it on your behalf. Email or join the conversation with the hashtags #redtape and #axethefax.

Laura Jones is the Chief Strategic Officer at the Canadian Federation of Independent Business. She founded Red Tape Awareness Week and is Chairing the Federal External Advisory Committee on Regulatory Competitiveness. She can be reached at laura.jones@cfib.ca or @CFIBideas.

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Single lane traffic for Bella Vista in Vernon next week

Work planned for Monday, Wednesday to complete utility installation

Lake Country traffic bottleneck solution still lacks funding

No money committed yet but province will unveil solution options for Highway 97- Beaver Lake Road-Glenmore Road intersection this fall

COVID-19: Vernon Towne Cinema back in action!

Movie lovers rejoice, the historic theatre has reopened with safety protocols in place

Former Vernon Viper recognized for ALS fundraising

Coldstream’s Aaron Volpatti raised more than $27,000 competing in an Ironman triathlon last summer

Vernon shutterbugs capture rainbow

A rain event July 9 made way for a glorious sight

B.C. sees 25 new COVID-19 cases, community exposure tracked

One death, outbreaks remain in two long-term care facilities

VIDEO: Vancouver Island cat missing 18 months reunited with family

Blue the cat found at Victoria museum 17 kilometres from home

COVID-19 cases identified in Kelowna, after public gatherings

Those who were downtown or at the waterfront from June 25 to July 6 maybe have been exposed to COVID-19.

VIDEO: Alberta man rescues baby eagle believed to be drowning in East Kootenay lake

Brett Bacon was boating on a lake in Windermere when he spotted the baby eagle struggling in the water

Summerland Blossom Youth Ambassador Program to hold coronation

Event will be held by video as a result of COVID-19 precautions

Pooch abandoned at Penticton doggy daycare suffered from oral disease

A fundraiser for Okie held by the BC SPCA surpassed its goal of $1,700

Couple shaken up after homophobic encounter at Kelowna mall

‘We’re not in the States; we’re not in some little hick town; we’re in Kelowna, British Columbia, Canada. And it still happens’

Summerland to allow in-person attendance at July 13 council meetings

Two meetings will be held at Summerland Arena Banquet Room to accommodate public

Conservationists raise concerns over state of care for grizzly cubs transferred to B.C. zoo

‘Let them be assessed now before their fate is sealed,’ urges B.C. conservationist Barb Murray

Most Read